Public offer for the provision of services
Version of 13 August 2026. Русская редакция

This document is a public offer within the meaning of Article 437(2) of the Civil Code of the Russian Federation and contains all essential terms of a service agreement between the Provider and the User.

This is a translation of the Russian text. In the event of any discrepancy between the two versions, the Russian version prevails.

1. Definitions

1.1. Provider — the person supplying the Services through the Service, whose details are set out in Section 14 of this Offer.

1.2. User — a natural person with legal capacity, of an age at which they may enter into transactions on their own behalf, who has accepted this Offer.

1.3. Service — the Vezmori software and hardware complex, comprising the vezmori.com website, the application inside the Telegram messenger and the @VezmoriBot Telegram bot.

1.4. Materials — images, textual descriptions and other data uploaded or entered into the Service by the User.

1.5. Generation — processing of the Materials and Order parameters by neural network models in order to create images.

1.6. Order — the set of parameters defined by the User: the number of stickers, the description, the appearance settings and the uploaded Materials.

1.7. Result — the images created during Generation and the Telegram sticker set formed from them.

1.8. Services — the Provider’s processing of the Order, performance of the Generation and delivery of the Result to the User.

1.9. Credit — the right to one Generation at no additional charge, recorded in the User’s balance in the Service.

2. Subject matter

2.1. The Provider undertakes to supply the User with Services consisting of the creation of images by means of neural network models and the formation of a Telegram sticker set, and the User undertakes to pay for the Services on the terms of this Offer.

2.2. The subject matter of the agreement is the performance of work and the supply of services, not the transfer of goods. Provisions of law governing retail sale of goods, including rules on returning or exchanging goods of proper quality, do not apply to the relations between the Parties.

2.3. The Result is creative in nature and is produced using probabilistic algorithms. The Provider does not guarantee that any particular artistic outcome, any given degree of likeness, or any correspondence between the Result and the User’s subjective expectations will be achieved.

3. Acceptance of the Offer

3.1. The Offer is accepted by the User performing the following actions together: placing an Order in the Service and paying for it.

3.2. From the moment of acceptance the agreement is deemed concluded on the terms of this Offer in the version in force at the time the Order was paid for.

3.3. By accepting, the User confirms that they have read this Offer in full, understand its terms and accept them without reservation.

4. How the Services are supplied

4.1. The User composes the Order themselves, setting its parameters and uploading the Materials.

4.2. Once paid for, the Order is passed for processing. The Provider begins supplying the Services immediately.

4.3. The Result is delivered to the User by granting access to the sticker set in Telegram and to the image files in the Service.

4.4. The Services include one repeat Generation of the set at the User’s request, made within the period stated in the Service. A repeat Generation does not constitute the remedying of a defect and does not indicate that the Services were of improper quality.

4.5. No acceptance certificate is drawn up. The Services are deemed accepted by the User in accordance with Section 5.

5. When the Services are deemed supplied; withdrawal

5.1. The Services are deemed supplied by the Provider properly and in full from the moment the User is given access to the Resultunder clause 4.3.

5.2. Until the moment stated in clause 5.1 the User may withdraw from the contract at any time. On such withdrawal the Provider refunds the payment less the costs actually incurred in performing the contract (Article 32 of the Russian Consumer Rights Protection Act; Article 782(1) of the Civil Code of the Russian Federation).

5.3. The costs actually incurred by the Provider consist of the price of the Generation paid by the Provider to the supplier of the neural network model at the moment it begins. Their amount is evidenced by the Service logs and is disclosed to the User on request. Where no Generation under the Order has begun, no such costs arise and the payment is refunded in full.

5.4. By accepting this Offer the User consents to the Provider beginning to supply the Services immediately after the Order is paid for, without waiting for any period to expire, and confirms that they have been informed that the costs referred to in clause 5.3 arise once Generation begins.

5.5. The Result is deemed accepted by the User unless, within seven days of the moment stated in clause 5.1, the User raises a quality claim under Section 6.

5.6. Claims based on a subjective assessment of the artistic merits of the Result, of the degree of likeness, or of the choice of colours, poses or style are not claims as to the quality of the Services and do not give rise to any obligation of the Provider to refund payment (clause 2.3 of this Offer).

6. Quality, defects and refunds

6.1. The Services are deemed supplied with proper quality where the Result corresponds to the parameters of the Order as set by the User and has been delivered under clause 4.3.

6.2. A defect means the Result failing to correspond to the parameters of the Order, namely where:

• the Result was not created from the User’s Materials or depicts a different subject;
• the style of the Result differs from the one chosen by the User;
• the set contains fewer stickers than were paid for;
• the Result files are corrupted or unusable as Telegram stickers;
• the sticker set was not created or access to it was not given.

6.3. The matters listed in clause 5.6 are not defects: the assessment of artistic merits, of the degree of likeness, of the choice of poses, angles and colours, nor the Result differing from the User’s subjective expectations.

6.4. On discovering a defect the User may, at their choice, require:

• the defect to be remedied free of charge — a repeat Generation of the set;
• a proportionate reduction of the price.

6.5. Where the defect is not remedied within the period agreed by the parties, or cannot be remedied, the User may withdraw from the contract and require a full refund.

6.6. Payment is refunded in full, with no quality claim required, where the Services were not supplied, namely where:

• Generation under the paid Order was not started;
• Generation did not take place because of a technical failure of the Service or the unavailability of the neural network model suppliers;
• the Result could not be delivered to the User for reasons attributable to the Provider;
• the supplier of the neural network model refused to process the Order, as a result of which no Generation was performed.

6.7. Refusal by a model supplier. Where no Generation was performed because of such a refusal, the Services are treated as not supplied and the User is granted one Credit — the right to repeat the Generation at no additional charge.

6.8. The Credit is granted automatically at the moment of refusal and does not depend on whether the User stayed in the Service: if they closed the application or left the website immediately after the refusal, the Credit will be waiting in their balance at their next sign-in. The Credit does not expire.

6.9. Instead of using the Credit, the User may request a refund of the amount paid under clause 6.12. The Credit is then withdrawn.

6.10. No refund is made for Services supplied within the meaning of clause 5.1, save in the cases set out in clauses 6.5 and 6.6.

6.11. No refund is made where the Order was rejected or the Result deleted because the User breached Section 8 of this Offer and Generation had already begun.

6.12. A refund request is submitted through the support form, stating the Order number and the circumstances relied upon. The request is satisfied within ten days of being submitted, and the refund is made by the same method as the payment.

7. Price and payment

7.1. The price of the Services is determined by the rates published in the Service at the time the Order is placed.

7.2. Payment is made in full before the Services begin.

7.3. The User’s payment obligation is deemed performed once the funds are credited to the Provider’s account or the payment is confirmed by the payment service.

8. The User’s Materials and warranties

8.1. The User may upload any Materials to the Service that do not breach clause 8.4 of this Offer. The Provider does not review the Materials on their merits in advance and does not assess whether their use is appropriate.

8.2. The User is responsible for the content of the Materials uploaded and for the content of the Result requested.

8.3. By uploading Materials, the User warrants that they:

• hold the rights required to use them, including the rights holder’s consent where the Materials were not created by the User;
• have obtained the consent of the individuals depicted to the use of their images under Article 152.1 of the Civil Code of the Russian Federation and, in respect of minors, the consent of their legal representatives;
• are aware that the Result is published as a Telegram sticker set accessible by link to an indefinite range of persons.

8.4. It is unconditionally prohibited to upload Materials, or to place Orders aimed at creating:

• sexual material involving minors or depicting them in a sexualised manner;
• material depicting real violence, cruelty or abuse of people or animals;
• material intended to incite hatred, to discriminate against or to harass specific persons;
• material that misleads as to identity, including for the purpose of forging documents or committing fraud;
• any other material whose circulation is prohibited by law.

8.5. Where a breach of clause 8.4 is identified, the Provider may reject the Order, delete the Result created, including the sticker set in Telegram, and restrict the User’s access to the Service without a refund. Information about the material referred to in the first indent of clause 8.4 is reported to the competent authorities.

8.6. The User undertakes to indemnify the Provider against losses arising from claims brought by third parties in connection with the User’s breach of the warranties given in clause 8.3.

9. Refusal by a model supplier

9.1. The Provider uses neural network models supplied by third parties, which apply their own acceptable use policies.

9.2. A supplier may refuse to process an Order, in particular in respect of recognisable characters, public figures and works protected by copyright. Such a refusal does not constitute a breach by the Provider: no Generation is performed and the User receives a Credit under clauses 6.3 to 6.5.

10. Rights in the Result

10.1. The Provider claims no exclusive rights in the Result and grants the User the right to use the Result in any manner not contrary to law, including reproduction and distribution.

10.2. The Parties proceed on the basis that the legal status of works created using neural network models is determined by law and may not give rise to an exclusive right. The Provider does not guarantee that the User will acquire an exclusive right in the Result.

10.3. The Provider may use anonymised examples of Results to demonstrate the capabilities of the Service. The User may object by submitting a request through the support form, in which case such use ceases within a reasonable period.

11. Liability

11.1. The Provider’s aggregate liability on any ground is limited to the amount actually paid by the User for the Order concerned.

11.2. The Provider is not liable for lost profit, nor for consequences caused by the acts of the User, of third parties, of the Telegram messenger or of the neural network model suppliers.

11.3. The Service is provided on an «as is» basis. The Provider does not guarantee uninterrupted operation of the Service and may suspend it for maintenance.

11.4. The Parties are released from liability for non-performance caused by force majeure, including the discontinuation of, or a change in the rules of, the third-party services used.

12. Personal data

12.1. Personal data is processed in accordance with the Privacy Policy, which forms an integral part of this Offer.

12.2. The sticker set is created on the User’s behalf by means of Telegram and is at the User’s disposal. The User may delete individual stickers or the whole set. Deleted items can be restored while the file retention period set out in the Privacy Policy has not expired.

13. Amendments and disputes

13.1. The Provider may amend this Offer. Amendments take effect once published in the Service and have no retroactive effect in respect of Orders already paid for.

13.2. The law of the Russian Federation governs the Parties’ relations.

13.3. Before applying to a court, a Party must send a written claim. The period for considering a claim is thirty calendar days from receipt.

13.4. Disputes not settled through the claim procedure are resolved by a court in accordance with the law of the Russian Federation.

14. Provider details

IE Aleksandr Fedorovich Yakovenko
Taxpayer number (INN): 667014385534
State registration number (OGRNIP): 326965800043405
Correspondence address: PO box 2, 50A Lenina Avenue, Yekaterinburg, 620075, Russia
Email: support@vezmori.com

14.1. All settlements under this Agreement are made by cashless payment through the payment service stated in the Service at the time of payment.

14.2. The Provider is contacted through the support chat in the Service’s app, or, if the app cannot be opened, at the email address given in this Section. The procedure is described on the support page.

14.3. During the closed testing period the Services are supplied free of charge. Sections 6 and 7 apply in that period only in so far as they are consistent with the gratuitous nature of the relationship.